Carolyn Kone - Serum

Apply 2–3 drops to clean, dry skin morning and evening. Gently massage into the face and neck until fully absorbed. Follow with moisturizer and SPF during the day. Suitable for all skin types.

Aqua (Water), Glycerin, Vitis Vinifera (Grapeseed) Seed Oil, Ascorbic Acid, Caffeine, Xanthan Gum, Lecithin, Sclerotium Gum, Pullulan, Polyacrylate Crosspolymer 6, Phenoxyethanol, Ethylhexylglycerin, Gluconolactone, Sodium Benzoate, Triethanolamine, Glycerin, Butylene Glycol, Carbomer, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Rosa Rubiginosa Seed Oil (Rosehip), Fragrance (Natural), Gardenia Taitensis (Monoi) Flower Extract, Sodium Hyaluronate Crosspolymer, Sodium Hyaluronate (And), Sodium Acetylated Hyaluronate (And), Hydrolyzed Sodium Hyaluronate, Pentylene Glycol, Tamarindus Indica (Tamarind) Extract.

Processing Time: Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods: We ship using reliable carriers to ensure your products arrive safely. Standard and express delivery options are available at checkout.

Estimated Delivery Times:

Standard Shipping: 3–7 business days (domestic)

Express Shipping: 1–3 business days (domestic)

International Shipping: 7–21 business days depending on destination and customs clearance.

Tracking: Once dispatched, you will receive an email with tracking information to monitor your delivery.

Delays: While we aim to meet these timelines, delivery times may vary due to courier delays, customs clearance, or other factors beyond our control.

Returns & Exchanges

Due to the nature of cosmetic and personal care products, we maintain strict hygiene standards.

Non-Returnable Items: For health and safety reasons, we cannot accept returns or exchanges on opened or used cosmetic products.

Eligible Returns: Unopened, unused, and sealed products may be returned within 14 days of delivery.

Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong product, please contact us within 7 days of receipt with photos, and we will arrange a replacement or refund.

Return Process:

Contact our customer service team at info@carolynkone.com.

Provide your order number, reason for return, and photos if applicable.

Our team will provide instructions for returning the item.

Refunds: Once the return is received and inspected, a refund will be issued to your original payment method within 5–10 business days.

Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping charges are non-refundable.

Contact Us

If you have any questions about delivery or returns, please reach out to us at:
info@carolynkone.com